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SMS and Messaging Terms & Conditions

Last updated · 14 July 2026

Emredi, operated by Blackburn Solutions (Australia), uses SMS to keep people informed during building emergencies. When your organisation registers your mobile number with Emredi, you can receive critical alerts, evacuation instructions and safety check-ins by text message.

The short version: Emredi texts are emergency and safety messages only. Frequency varies with events, standard carrier rates may apply, reply STOP to opt out, reply HELP or email help@emredi.app for help. We never use your number for marketing.

SMS emergency alerts at a glance

1. What these terms cover

These terms apply to SMS messages sent by Emredi. By keeping your mobile number registered with Emredi (whether you provided it yourself or your organisation added it as part of its emergency program), you agree to receive emergency and safety communications by SMS under these terms, including evacuation and lockdown instructions, safety check-ins and critical updates about your building or site.

2. Purpose of messages

Messages sent from Emredi are for critical safety and emergency communications only. This includes, but is not limited to, emergency alerts, evacuation orders, lockdown instructions, safety status requests, warden coordination messages and updates during a building emergency or drill. We do not send marketing, promotional or fundraising messages by SMS, ever.

3. Message frequency

Message frequency varies with the occurrence and severity of emergency events at your site. During an active incident or drill you may receive multiple messages in a short period; outside of events you may receive none at all.

4. Cost

Standard message and data rates may apply depending on your mobile carrier and plan. Emredi does not charge you to receive messages, and Blackburn Solutions is not responsible for any charges applied by your mobile provider, including charges for replies you send.

5. Replies

Emredi SMS is one-way. Apart from STOP and HELP, replies you send are not read or delivered to your site's safety team, so do not use SMS to report your status or ask for help. Use the Emredi app, speak to your warden, or call 000 in an emergency. For other help, use the contact details in section 10.

6. Opting out

You can opt out of Emredi SMS at any time by replying STOP to any message. You will receive a single confirmation that you have been unsubscribed, and no further SMS will be sent to your number.

Please consider the safety implications before opting out. Emredi SMS carries emergency alerts and evacuation instructions for your building. If you opt out, your organisation's safety team may still try to reach you through other channels (such as the Emredi mobile app or your warden), but you will no longer receive these alerts by text. If you opted out by mistake, contact your organisation's Emredi administrator or email help@emredi.app to be re-enrolled.

7. Delivery

SMS is delivered over telecommunications carrier networks that we do not control. Delivery can be delayed or fail because of network congestion, coverage, a switched-off or out-of-range handset, carrier filtering or number changes. Emredi should be one part of your building's emergency communications, alongside the Emredi mobile app, alarms and warden instructions, and not the only way you expect to be warned.

8. Your responsibilities

Keep your mobile number up to date with your organisation's Emredi administrator. If you change or give up your number, tell your administrator so messages are not sent to someone else. Do not rely on SMS as your sole source of emergency information, and always follow the directions of wardens and emergency services on the ground.

9. Privacy

Your privacy matters to us. Your mobile number and message content are handled in accordance with our Privacy Policy. We use your number only to deliver the safety communications described here; we do not sell, rent or trade it, and we do not share it with advertisers or use it for marketing. SMS is delivered on our behalf by telecommunications carriers, which process messages as service providers.

10. Help and support

For help with Emredi SMS, reply HELP to any message, or contact us at help@emredi.app. Privacy questions: admin@emredi.app. General enquiries: info@emredi.app.

11. Changes to these terms

We may update these SMS terms from time to time. Changes take effect when the updated terms are posted on this page, and the "last updated" date above will change. Continuing to receive Emredi SMS after an update means you accept the updated terms. Significant changes will also be communicated to your organisation's administrators.